Refund & Cancellation Policy
Last updated 15 July 2026
We want you to love what you buy. If something isn't right, you can return most items within 7 days. This policy explains how cancellations, returns and refunds work at TenderPearl.
1. Our 7-day return window
You may request a return within 7 days of delivery. To be eligible, the item should be:
- unused, unwashed and in its original condition;
- in its original packaging with all tags and seals intact;
- accompanied by proof of purchase (your order number and email).
2. Items that cannot be returned
For hygiene and safety reasons, certain items cannot be returned once opened or used — for example feeding nipples/teats, breast pads, and personal skincare where the seal is broken — unless the item is defective or damaged. Any such exceptions are noted on the product page.
3. Cancelling an order
You can cancel an order before it is dispatched for a full refund — just contact us as soon as possible at care@tenderpearl.in or +91 89286 55026 with your order number. Once an order has been dispatched, please use the return process below instead.
4. How to start a return
- Go to Track your order or email us with your order number and the reason for the return (a photo helps for damaged items).
- We review your request and share return instructions (pickup or ship-back) along with an RMA reference.
- Once we receive the item, our team inspects it before the refund is processed.
5. Refunds
After we receive and inspect your returned item, we process your refund:
- Method — refunds are made to your original payment method via Razorpay, or as store credit if you prefer. A GST credit note is issued for the returned value.
- Timeline — approved refunds are initiated within 5–7 business days of inspection. Your bank or card issuer may take a few additional days to reflect it.
- Damaged or wrong items — if you received a defective, damaged or incorrect item, we cover the return and refund or replace it in full.
Refunds are reviewed and approved by our team to keep the process fair and secure — we do not auto-approve refunds.
6. Shipping charges
Where a return is due to our error (a defective, damaged or wrong item), we refund shipping charges too. For other returns, the original shipping fee (if any) is non-refundable.
7. Need help?
We’re happy to help with any return. Contact us at care@tenderpearl.in, call/WhatsApp +91 89286 55026, or see our Contact page.